Privacy Policy
Last Updated: November 2025
Welcome to Luna Skin. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us through social media, email, or other channels.
1. Information We Collect
We collect personal and non-personal information to provide the best possible experience for you.
a) Personal Information
When you interact with Luna Skin, we may collect:
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- Your name, email address, phone number, and shipping/billing address
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- Payment details (processed securely via third-party providers)
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- Order history and preferences
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- Messages or inquiries sent through our contact forms or customer service channels
b) Non-Personal Information
We may collect:
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- Browser type and version
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- Device type and operating system
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- IP address and general location
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- Website usage data through cookies and analytics tools
- Website usage data through cookies and analytics tools
2. How We Use Your Information
Your information helps us:
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- Process and fulfill your orders
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- Provide customer support and respond to inquiries
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- Send order confirmations, updates, and marketing communications (if subscribed)
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- Improve our website, services, and products
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- Personalize your experience and product recommendations
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- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tools to:
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- Enhance your browsing experience
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- Remember your preferences
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- Analyze website traffic and usage patterns
You can adjust cookie settings in your browser at any time.
- Analyze website traffic and usage patterns
4. Sharing Your Information
We do not sell or rent your information.
We may share data only with:
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- Trusted third-party service providers (payment gateways, couriers, analytics partners)
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- Legal authorities when required by law
All partners are required to keep your data secure and use it only for agreed purposes.
5. Data Storage and Security
We take appropriate technical and organizational measures to safeguard your personal information.
Data is stored securely and only for as long as necessary to fulfill the purpose it was collected for, or as required by law.
6. Your Rights
You have the right to:
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- Access, correct, or delete your personal information
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- Withdraw consent for marketing communications at any time
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- Request details about how your data is used
To exercise these rights, contact us at info@lunaskinco.co.za
7. Marketing Communication
If you opt-in to receive updates, promotions, or newsletters, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Links to Other Websites
Our website may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
9. Updates to This Policy
Luna Skin may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Jessica